CS2 Consulting

Computer Forensic & Intrusion Analyst (Journeyman)

US-MD-Hanover
3 months ago
ID
2017-1279
# of Openings
1
Category
Information Technology

Overview

Description:

Intake/Customer Support specialist will join a multi-disciplinary team of subject matter experts at the DoD Cyber Crime Center (DC3) Defense Computer Forensics Laboratory (DCFL), which performs Digital and Multimedia (D/MM) forensic examinations, device repair, data extraction, and expert testimony for the DoD.

 

Duties:

  • Thoroughly review incoming requests for digital forensic services requests for completeness to enable digital forensics examinations
  • Work with customers from DoD law enforcement and legal communities, internal subject matter experts, and government leadership to resolve any questions or issues regarding incoming requests for service, existing digital forensics exams, or requests for information
  • Serve as liaison between military and DoD LE/CI customers and organization: Respond to questions from customers that may be technical in nature and related to digital forensics, establish lines of communication, and represent the voice of the customer
  • Maintain close communication with military and DoD LE/CI customers via phone, email, and in-person meetings
  • Present technical and nontechnical information to a variety of audiences, including senior leadership
  • Track action items and maintain documentation as necessary
  • Utilize subject matter experts as knowledge resources, and escalate issues to leadership when necessary
  • Maintain strict adherence to policies and procedures
  • Work with systems engineers and software developers to assist in creation or enhancement of customer-focused products
  • Work with lab leadership to innovate solutions to improve customer service
  • Track metrics and analyze trends
  • Assist in development information products for dissemination to customers by creating content

Alliant LCAT Desciprtion: Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

Suggested Qualifications: 13 years of professional experience without a degree; or 5 years of professional experience with a Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education; or 3 years of professional experience with a related Masters degree; or no experience required with a related PhD or JD. Consideration should always be given for the level of specific domain expertise.

Responsibilities

Secret clearance required

Qualifications

Required Skills:
• Familiar with DoD and US military law enforcement/counterintelligence (LE/CI) organizations and their processes
• Familiar with ASCLD/LAB requirements
• Demonstrated ability to provide quality customer support via phone, email, and in person
• At least a basic understanding of digital forensics concepts, methodology, tools, and technology, including for mobile devices and network intrusions
• Must be able to balance frequently-changing priorities
• Must be able to work well in both fast and slow paced environments
• Should be proactive and self-driven; Must be able to work well with a team to accomplish a common mission, yet able to work independently
• Must be able to work closely with a variety of organizational mission areas, including (but not limited to) digital forensics examiners, systems engineers, software developers, quality assurance, project managers, and attorney advisors
• Must be proficient in Microsoft Office, especially PowerPoint

Education:
• Bachelor’s degree in a related field, (can include Business, Social Sciences)

Recommended Certifications:
• Introduction to Networks and Computer Hardware (INCH), Computer Incident Responders Course (CIRC), Windows Forensic Examinations – EnCase (WFE)
• Certified Computer Examiner (CCE), EnCase Certified Examiner (EnCE), Certified Forensic Computer Examiner (CFCE), or other digital forensics certification
• Cellebrite Mobile Forensics Fundamentals (CMFF), Cellebrite Certified Operator (CCO), Cellebrite Certified Physical Analyst (CCPA), or other mobile device forensics certification

Experience:
• 1 year in digital forensics 
• 5+ years of experience providing customer service

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