CS2 Consulting

Tier II Remote Support

US-MD-Hanover
5 months ago
ID
2017-1222
# of Openings
6
Category
Information Technology

Overview

Provides remote system administration support, system maintenance, and operation of Windows/Unix workstations.
Troubleshoots problems and applies resolutions remotely. Resolves desktop problems and service requests such as software installs remotely using tools such as SMS, Remote Desktop Connection, Active Directory, etc.  

(No DoD 8570 Certification Required for this Opening!)  

                                                                                                                                                                                                                                                                 
                                                                                                                                                                                                                                                                      
  TS/SCI with FS polygraph Required

Responsibilities

Currently shift work is not required but may become necessary in the future.                                 (Late day shift, Monday thru Friday 9am-5pm or 10am-6pm)                                                                                 

Qualifications

Must meet contract level requirements for appropriate position.  In addition, position requires a minimum of 3 years of experience with technical background in diverse operating systems (Windows XP is a must), hardware platforms and software packages.
· Use/Knowledge of a Ticketing system, knowledge of Remedy is a plus
· Computer hardware architecture knowledge
· Must have software installation and troubleshooting experience
· Microsoft Exchange knowledge and troubleshooting
· Use/knowledge Microsoft Office Applications
· Use/knowledge of Active Directory
· Use/knowledge Network and Internet Applications and Protocols
· Must possess good communication and customer service skills.
· Candidate must be a team player and have the ability to work in a fast-paced environment
· Must be able to Multi-task
· Must be able to adapt to a dynamic work environment.   

                                                                                                                                                                                                         

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