CS2 Consulting

Service Desk Specialist

US-MD-Annapolis Junction
8 months ago
ID
2016-1023
# of Openings
3
Category
Information Technology

Overview

TS/SCI required Swing and Mid Shifts only!!!

Service Desk Specialist:

Provides first customer and incident resolution to customers with hardware, software, and application problems.

Includes both customer telephone supports as well as electronically submitted requests

Provides polite and friendly customer service

Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required.

Documents incident status and solutions in incident database tools

Possesses current working knowledge of computer, printers, laptops, and common windows applications.

Works through various types of Tier II issues with telephone assist.

Provides answers to FAQ’s or solutions to common problems as part of a customer self-help capability.

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